Senior Customer Service Manager

Senior Customer Service Manager- full time, permanent
Salary : £26,000- £30,000 per annum (dependant on experience)

Bolton Middlebrook Leisure Trust is a registered charity and trades under the name ‘Bolton Arena’. A legacy from the Commonwealth Games, Manchester 2002, Bolton Arena is a ‘first choice’ venue for sport, health and fitness, meetings and events and with over 1.2 million visits annually. Bolton Arena’s facilities are extremely popular with the local and business community and second to none in the region. Our customer base is wide and varied and includes:

• 110,000 health & fitness member visits per year
• Educational visits – from primary schools to higher education establishments
• Home to many local sports clubs
• Home to 17 local businesses, through the provision of high quality office space
• 900+ gymnastics club members training weekly
• 120+ registered football teams playing weekly
• 25,000 conference delegates per year
• 21,000+ customers attending events per year

In addition, Bolton Arena boasts a well established and successful Tennis programme and is a Local Player Development Centre and one of only 12 Regional Player Development Centres in the country. Our mission remains ‘to provide world class facilities, programmes and events that inspire people of allages, backgrounds and abilities to follow a lifelong passion for sport and health activities’. Through our Commercial activities, we continue to generate income to support the development of our facilities, activities and investment in the latest equipment, but most importantly to help fund our social inclusion programmes designed to ensure access for all.
To help us to continue to move forward as a ‘self-sufficient’ Trust, we are now seeking to appoint a suitably qualified, experienced and driven Senior Customer Services Manager. Working closely with the Head of Operations, the successful candidate will be responsible for areas of our business including, continuous improvement, people management, health & safety and events management as well as the day-to-day management of the Operations team.
To be considered for this post you will possess excellent communication and leadership skills and ideally have previous leisure management experience . This post requires an individual with good planning and organisational skills with the ability to be able to motivate and lead a team to ensure the delivery of consistently high standards across all business areas. Previous experience in a similar role would be a distinct advantage.

In return we offer:

• Free gym membership, plus discounted family membership
• Free parking
• Discounts on food & drinks
•  Free facility use (football pitches, tennis courts, etc – subject to restrictions)
• Group pension scheme
• Enhanced annual leave entitlement up to 34 days per year (starting at 30 days)
• Long service awards
• Discounts via Middlebrook partners – restaurants & retail

To apply in confidence, please submit your CV together with a covering letter outlining your suitability for the role to simonsharrock@boltonarena.com, kathrynplatt@boltonarena.com

Closing date for applications: 9th May 2022, 12 noon
(may close earlier dependant on number of applications received)

View the Job Description