LINCS Inspire is celebrating the impact power-assisted exercise is having on their members’ physical and mental wellbeing – highlighted in Innerva’s End User Impact Report 2023.
Power-assisted exercise is being used by the North East Lincolnshire based leisure trust to engage with a demographic who typically manage long-term health conditions; a loyal group who may have previously felt excluded from mainstream health and fitness facilities due to their age, health or lack of confidence.
Along with five other community leisure operators throughout the UK, a total of 853 members were surveyed (80 per cent female and 20 per cent male) about their use of the equipment and the impact it is having on their lives.
Lincs Inspire’s data alone showed that 91 per cent of customers taking part in the survey were over 50 years of age and 76 per cent of customers visited at least twice a week.
The impact the equipment is having on the lives of hard-to-reach groups is profound. The survey highlighted that:
Ben Frary, Sports & Health Improvement Manager for Lincs Inspire, said: “We are not surprised by the results of the recent Innerva End User Survey. For a number of years now, we’ve seen the impact that power-assisted exercise can have in giving people the confidence and independence to lead a healthier and more active lifestyle. The Wellness Hub, powered by Innerva equipment, has given us a viable alternative to the traditional gym setting, and continues to offer the critical first step into physical activity for many members of our community that are managing long-term health conditions, aged over 50 or who are physically inactive.
“The survey adds to the heart-warming member stories that we hear coming out of the Hub on a daily basis. The impact the Hub is having is fantastic and we hope that the data provided in the survey will help strengthen our case with health partners about why they should work with us to help enhance their health pathways.”
Two ladies have formed a lovely friendship through their use of the power-assisted equipment. Sandy (63) was referred by her GP due to back pain and being unable to work, whereas Margaret (80) was encouraged by her family to join following the death of her husband. Margaret said: “I’ve met so many friendly people but especially Sandy. We just get on so well. She makes me feel so much better. I have really come out of myself, and I now enjoy getting out and about.”
Another member Georgina, aged 79, explained: “I began by using the power-assisted seated machines. I’ve lost weight and progressed from the slower settings to the faster mode. You’ll be surprised how friendly and welcoming everyone is. I’ve been blown away – it’s so much more than a leisure centre!”
David, aged 62, suffers with poor mental health, further impacted by the pandemic. He explains: “I’ve gone from strength to strength. The [power assisted] machines are excellent, and I’ve learnt about them and how they help you. After years of no exercise, one day when using the seated machines, I could feel my muscles working again. My muscles were saying ‘hi!’. It was a wonderful feeling.”
Pamela has high blood pressure as well as a knew replacement and was referred by her GP. She said “I noticed the benefit after a week or two because I was moving muscles I’d not moved for a long time.”
A notable highlight from the full impact report includes the impressive Net Promoter Scores (NPS) achieved by operators. Net Promoter Score is the world’s leading metric for measuring customer loyalty. All the operators listed in the report scored +70 or above. The average score across the six operators is +78, which is considerably higher than the latest NPS score for the UK leisure sector of 44 (Source: Active Insights 2023). It also compares favourably to the top 25% of performing organisations which have an NPS of +72 or higher* – Apple’s NPS score is +72 and Amazon’s is +25.
To download The End User Impact report visit: https://www.innerva.com/2023-impact-report
To read more member stories or to find out more about Lincs Inspire power-assisted Wellness Hub visit www.lincsinspire.com/wellnesshub
7-14 Great Dover St
London SE1 4YR
Tel: 020 7250 8263
The Melting Pot
15 Calton Road
Edinburgh. EH8 8DL
Tel: 07825 599499